POSTAGE & PACKAGING
Dispatch Information...
As soon as we receive your order, we print your packing slip and set to work gathering, printing, pressing, finishing, preparing, and packaging all your items by hand - all from our little studio in the Scottish Borders. Once your order is packed, we book it in and drop off at our local village Post Office. If possible we get orders dispatched in less than 24 hours, but at peak times it can take up to 3 working days. Ceramic items need a little extra preparation time; we aim to avoid any delays, however at very busy times or for large orders this can be up to 7 days.
If you need ceramic items urgently or are concerned to ensure your order is dispatched for a particular date, do get in touch direct or put a request in the notes when ordering, and we will do our best to accomodate your request.
You will receive an dispatch confirmation email from us on the day we post you order.
Distribution - Shipping Information - United Kingdom
| UK | Delivery Aim Full Window |
Tracking | Single Card | Under £25 | £25-£40 | Over £40 |
|---|---|---|---|---|---|---|
| 2nd Class | 2-3 days up to 10 days | ✘ | £0.95 | £1.95 | FREE | FREE |
| 1st Class | 1 day up to 10 days | ✘ | £1.95 | £2.95 | £3.95 | FREE |
| Tracked 24 | 1 day up to 7 days | ✔ | £3.95 | £3.95 | £4.95 | FREE |
Distribution - Shipping Information - Europe
| Europe | Delivery Aim Full Window |
Tracking | Single Card | Under £30 | £30-£60 | Over £60 |
|---|---|---|---|---|---|---|
| Standard | 3-5 days up to 20 days | ✘ | £1.95 | £5.95 | £8.95 | FREE |
Tracked & Signed | 3-5 day up to 20 days | ✔ | £7.95 | £9.95 | £12.95 | FREE |
NB. Some states charge local customs/duties/levies/taxes on incoming mail. We have not yet found a system that will give us reliable data on where and when extra charges will apply, how much they will be, or allow us to handle the payment - though we remain eager to find one, so if you know of such a system please tell us! All that being the case, PLEASE NOTE that if any extra charges are applied it will be the responsibility of the recipient to resolve any additional paperwork or payment that is imposed at their end. Please ensure that the recipient consents to this.
Distribution - Shipping Information - World
| World | Delivery Aim Full Window |
Tracking | Single Card | Under £50 | £50-£100 | Over £100 |
|---|---|---|---|---|---|---|
| Standard | 6-7 days up to 30 days | ✘ | £1.95 | £10.95 | £20.95 | FREE |
Tracked & Signed | 5-7 day up to 30 days | ✔ | £7.95 | £15.95 | £25.95 | FREE |
NB. Some states charge local customs/duties/levies/taxes on incoming mail. We have not yet found a system that will give us reliable data on where and when extra charges will apply, how much they will be, or allow us to handle the payment - though we remain eager to find one, so if you know of such a system please tell us! All that being the case, PLEASE NOTE that if any extra charges are applied it will be the responsibility of the recipient to resolve any additional paperwork or payment that is imposed at their end. Please ensure that the recipient consents to this.
Delivery - How long will it take for my order to arrive?
The expected time frame for delivery is dependant on what you have ordered, where it is being delivered to and by what service. Most UK orders we send out arrive within 2-3 days of having been ordered, however, you can use the information above to make a more accurate prediction.
Delivery almost always happens in a timely manner without a hitch. But if you have read this far, maybe there has been a problem or delay with delivery; if it is a tracked package we can resupply the tracking number, if not the only information we can access is whether delivery has been attempted. Here is what you can do at your end... Do check if it has been left in a 'safe place' (e.g. shed/garden storage or with a neighbour). You can call or visit your local delivery office - they will know if your package has arrived at their end and can inform if there are local delays.
Royal Mail only labels a package 'lost' after the full delivery time window has elapsed. However, please do not wait that long! Let us know and we will do whatever we can to try to resolve the issue quickly.